Hook Privacy Policy

At Hook Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your personal data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We at Hook Casino collect several categories of information to operate our platform, verify your identity and comply with our legal obligations. When you search for Hook Casino login or create a new account, we ask you to provide accurate and complete details.

• We collect registration data, including your legal name, date of birth, email address, phone number and chosen username and password
• We gather financial and transaction information, such as deposit and withdrawal history, payment method details and, where applicable, cryptocurrency wallet addresses
• We record gaming activity, including games played, stakes, wins and losses, and bonus usage
• We collect technical data such as IP address, device type, browser information and login timestamps
• We may collect identity verification documents, including your ID, a selfie with your ID, proof of address and proof of payment method, as part of our KYC process
• We store communications you send us through live chat or email, including correspondence related to a Hook Casino bonus code, withdrawal queries or account support

How We Use Your Information

Our Hook Casino platform uses the information we collect for several legitimate purposes. We use your data to create and manage your account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, and ensure compliance with our Anjouan license obligations.

• We use your data to process transactions and apply any Hook Casino welcome bonus or promotional offer you qualify for
• We analyze gaming activity to detect suspicious behavior, including VPN or proxy use, which we treat as a breach of our terms
• We send account notifications, security alerts and, where you have consented, marketing communications about new promotions or a Hook Casino no deposit bonus
• We use technical data to maintain platform security and improve the performance of our website on desktop and mobile
• We retain records as required by anti-money laundering regulations and our licensing authority

Legal Basis for Processing

We process your personal data on the basis of contractual necessity, to provide the services you request when you use Hook Casino online. We also rely on our legitimate interests in preventing fraud and securing our platform, your consent where required for marketing, and our legal obligations under applicable gambling and financial regulations.

Sharing of Information

Here at Hook Casino, we do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our services.

• We share data with payment processors and cryptocurrency providers to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose data to regulators, law enforcement or banks if we suspect fraudulent activity, including VPN use or any activity that violates our terms
• We may share data with game providers, including the 45 studios featured on our platform, solely to deliver gameplay and record outcomes
• We may transfer data to affiliated companies or professional advisors in connection with audits, legal proceedings or business transfers

Cookies and Tracking

Our Hook Casino website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors interact with our site. You can manage cookie settings through your browser, although disabling certain cookies may affect the functionality of our services, including live chat support.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. Our Hook Casino systems use encryption and secure storage for sensitive documents, including identity verification files. Despite our efforts, no system is completely secure, and we encourage you to use a strong password and enable two-factor authentication on your account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory requirements. Where lifetime deposits exceed €2,000 or your account has undergone additional verification, we may retain related documentation for an extended period as required by our compliance obligations.

Your Rights

Depending on your location, you may have certain rights regarding the personal data we hold about you. We aim to honor these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, you may contact our support team at [email protected], and we will respond in accordance with applicable law.

International Data Transfers

Because we operate across multiple regions and support five language versions of our storefront, your data may be transferred and processed outside your country of residence. We take steps to ensure that any such transfer is subject to appropriate safeguards.

Restricted Jurisdictions

We do not permit registration from the United States, the United Kingdom, France or any FATF blacklisted nation, and we reserve the right to restrict access from other regions at our discretion. If you attempt to access Hook Casino from a restricted jurisdiction, we may decline to process your data for account purposes beyond what is necessary to enforce this restriction.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed and the related data handled in accordance with our legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise any of your privacy rights, please contact our team at [email protected]. Our customer support is available 24/7 through live chat and email to assist with privacy inquiries, account questions or concerns about your Hook Casino experience.